Most hosting providers offer some level of technical support with their hosted server package. However, this server support can be slow to respond, inadequately skilled, and you will often be required to complete the work yourself, despite your possible lack of technical knowledge. ForLinux web server support is different. With ForLinux web server support our technicians provide expert level support that includes logging onto your web server and actually fixing the problem for you.
Included in the Web Server support package is comprehensive 24 × 7 monitoring of critical systems and applications called Pulse. Pulse provides vital server information to the ForLinux system administrators in order that they are pre-emptive and act before your server has a critical problem. The following server ports and metrics are included in the Web Server support package -
* Ports: HTTPD (80), SMTP (25), MySQL (3306)
* Utilisation: CPU load, SWAP space, PING
For more complex solutions PULSE+ monitoring is recommended.
ForLinux web server support comprises -
- Linux OS – System Commands, Users and Group Management, file permissions, software installations, file system failures, log files, crontab management, system services, performance management, security, network services (NTP, DNS, DHCP, FTP), software management, crash recovery, crash diagnostics, printer management, boot processes.
- Apache Web Server support – Installation, building, module installation, configuration files (httpd, ssl, vhosts, htaccess), SSL Certificates, error logs, php integration, performance issues, load testing, clustering, load balancing, forward proxy, reverse proxy, mod_rewrite, mod_security, not starting, not responding, redirects, aliases.
- MySQL Server support – Installation, building, configuration, stress testing, load testing, clustering, replication, troubleshooting, hosting, optimising, administration, backup, migrations.
Depending on your business requirements you can choose the plan which suits you best.
| Web Server Support |
Business Hours 5 days |
Extended Business Hours 5 days |
Business Hours 7 days |
Extended Business Hours 7 days |
|---|---|---|---|---|
|
Hours |
09:00 - 17:30 | 07:00 - 23:00 | 09:00 - 17:30 | 07:00 - 23:00 |
| Days | Monday-Friday | Monday-Friday | Sunday-Saturday | Sunday-Saturday |
| Critical Response | 30 Minutes | 30 Minutes | 30 Minutes | 30 Minutes |
| Incident / Month | Unlimited | Unlimited | Unlimited | Unlimited |
| Authorised Contacts | 4 | 4 | 4 | 4 |
| Support Method |
Telephone Web |
Telephone Web |
Telephone Web |
Telephone Web |
| Support Scope |
Installation Configuration Diagnostics Resolution |
Installation Configuration Diagnostics Resolution |
Installation Configuration Diagnostics Resolution |
Installation Configuration Diagnostics Resolution |
| Software Scope |
Linux OS Apache / PHP MySQL Exim Networking |
Linux OS Apache / PHP MySQL Exim Networking |
Linux OS Apache / PHP MySQL Exim Networking |
Linux OS Apache / PHP MySQL Exim Networking |
| Monitoring | Pulse | Pulse | Pulse | Pulse |
Web Server support contracts are per server. If you have more than one server then support blocks may better suit your needs. Support blocks are a pre-purchased number of support hours that can cover any number of Linux servers. Blocks of 10, 20 or 40 hours are available. Each call to the ForLinux technical team is charged in 30 minutes units. Where the issue is not resolved in 30 minutes, further 30 minute units are allocated until resolution. As Web server support includes monitoring, each alert received by the ForLinux technicians will result in 30 minute unit being charged.
Each year businesses within the UK, waste huge amounts of money and time trying resolve technical issues that are either beyond the scope of their in-house teams or beyond the abilities of their current ‘Windows trained’ hosting providers. ForLinux support Linux only, so we know how to identify, resolve and prevent further technical issues that affect your server or open source applications, quickly and effectively. Start saving money and time now – call us on to find out more about our support solutions.
