With Linux Office server support, certified Linux technicians are only a phone call away. ForLinux will provide support for the following -
- Linux OS – System Commands, Users and Group Management, file permissions, software installations, file system failures, log files, crontab management, system services, performance management, security, network services (NTP, DNS, DHCP, FTP), software management, crash recovery, crash diagnostics, printer management, boot processes.
- SAMBA – Installation, configuration, user and group management, troubleshooting
How we Support you -
ForLinux is committed to delivering the best support service for all of its Clients. We are ISO (International Organisation for Standardisation) accredited for Service Delivery, Data Security and Customer Service Quality giving you peace of mind that you and your servers are in good hands. We are proud of our record of excellence, so much so that we publish the latest month's customer support scores on our website so that you can judge for yourself.
We realise that solutions must be flexible and designed around you, the Customer and your specific needs rather than offering a one size suits all approach. The ForLinux ethos is to be part of the solution and not part of the problem and we do this by getting to know our customers. We ask what is important to you at both the sales and technical support stage, we record this within our custom-built CRM and we monitor these things and our service against them every time we deal with you or your server. We provide you with monthly reports detailing our service, the network and your server performance metrics and we are available for you to speak with whenever you wish.
Depending on your business requirements you can choose the plan which suits you best -
Office Server Support
Business Hours
5 days
Extended Business Hours
5 days
Business Hours
7 days
Extended Business Hours
7 days
Hours
09:00 – 17:30
07:00-23:00
09:00-17:30
07:00-23:00
Days
Monday-Friday
Monday-Friday
Sunday-Saturday
Sunday-Saturday
Critical Response
30 Minutes
30 Minutes
30 Minutes
30 Minutes
Incident / Month
Unlimited
Unlimited
Unlimited
Unlimited
Authorised Contacts
4
4
4
4
Support Method
Telephone
Email
Web
Telephone
Email
Web
Telephone
Email
Web
Telephone
Email
Web
Support Scope
Installation
Configuration
Diagnostics
Resolution
Installation
Configuration
Diagnostics
Resolution
Installation
Configuration
Diagnostics
Resolution
Installation
Configuration
Diagnostics
Resolution
Software Scope
Linux, File System, Services, Networking, SAMBA, Sendmail, Exim, Users
Linux, File System, Services, Networking, SAMBA, Sendmail, Exim, Users
Linux, File System, Services, Networking, SAMBA, Sendmail, Exim, Users
Linux, File System, Services, Networking, SAMBA, Sendmail, Exim, Users
Office Server support contracts are per server. If you have more than one server then support blocks may better suit your needs. Support blocks are a pre-purchased number of support hours that can cover any number of Linux servers. Blocks of 10, 20 or 40 hours are available. Each call to the ForLinux technical team is charged in 30 minutes units. Where the issue is not resolved in 30 minutes, further 30 minute units are allocated until resolution.
Each year businesses waste huge amounts of money and time trying resolve technical issues that are either beyond the scope of their in-house teams or beyond the abilities of their current ‘Windows trained’ support providers. ForLinux support Linux only, so we know how to identify, resolve and prevent further technical issues that affect your server or open source applications quickly and effectively. Start saving money and time now – call us on to find out more about our support solutions.
