Every ForLinux server support solution includes comprehensive technical support for the Linux Operating System and its default services.
Technical support is classified as:
- Installation
- Configuration
- Guidance
- Problem Solving
- Troubleshooting
Each of these can be applied to the following Linux areas -
- Linux OS (Boot up, Kernel, Commands, Logging)
- Network Management
- Users and Group Management
- File and group permissions
- File system
- Crontab management
- Performance management
- Security
- Network services (NTP, DNS, DHCP, FTP)
- Software management
- Crash recovery and diagnostics
- Printer management
Applications and Services
- SAMBA
- APACHE Web Server
- MySQL Database Server
We realise that solutions must be flexible and designed around you, the Customer and your specific needs rather than offering a one size suits all approach. The ForLinux ethos is to be part of the solution and not part of the problem and we do this by getting to know our customers. We ask what is important to you at both the sales and technical support stage, we record this within our custom-built CRM and we monitor these things and our service against them every time we deal with you or your server. We provide you with monthly reports detailing our service, the network and your server performance metrics and we are available for you to speak with whenever you wish.
Need extra support to manage and maintain your servers effectively?
Already supporting the IT teams of several companies, our contracted server support service is making a real difference to their business performance. We can help improve your server availability, performance and security too - please call us on for a competitive quote to meet your specific requirements.
